Most problems can be fixed in a few minutes by following the steps below.
If an issue persists after trying the suggested steps, you can reach out for help via our Discord community.
1. Docker is not running
What’s happening
SkyTrack requires Docker to run background services. If Docker is not running, setup or simulation may fail.
What to check
- Docker Desktop is installed
- Docker Desktop is open and shows a “Running” or “Ready” status
What to try
- Open Docker Desktop manually
- Wait until Docker finishes starting
- Retry the action in SkyTrack
2. Environment setup failed
What’s happening
SkyTrack could not complete downloading or preparing the simulation environment.
What to check
- Docker Desktop is running
- Your internet connection is stable
What to try
- Make sure Docker is running
- Retry the setup process
- Restart SkyTrack Client and try again
3. Resource download is slow or stuck
What’s happening
Downloading simulation resources may take longer depending on your network speed.
What to check
- Internet connection speed and stability
- Available disk space on your machine
- Minimum requirements for SkyTrack client:
Platform | CPU | RAM | GPU | OS version | Disk space |
|---|---|---|---|---|---|
Window | Intel Core i5 (quad-core) | 16GB | NVIDIA GTX 1080 (OGRE2 rendering supported) | Windows 10 or 11 | 25 GB free |
Ubuntu | Intel Core i5 or equivalent | 16GB | NVIDIA GTX 1080 or better | Ubuntu 20.04 (Focal) or 22.04 (Jammy) | 25 GB free |
macOS | Intel Core i5 / Apple Silicon (M1/M2) | 16GB | Metal-supported GPU (integrated or discrete) | macOS 11 (Big Sur) or newer | 25 GB free |
What to try
- Wait a few minutes to see if progress resumes
- Restart the setup if there is no progress
- Avoid running other heavy downloads at the same time
4. SkyTrack Client does not open
What’s happening
The SkyTrack Client fails to launch or closes immediately after opening.
What to check
- The client was installed correctly
- Your operating system meets the requirements
What to try
- Restart your computer
- Reopen SkyTrack Client
- Reinstall the client if the issue persists
5. Simulation does not start
What’s happening
The simulation environment is ready, but the simulation does not begin.
What to check
- Docker Desktop is still running
- Environment setup completed successfully
What to try
- Restart Docker Desktop
- Restart SkyTrack Client
- Open the mission again and retry the simulation
6. Drone does not respond in Ground Control Station
What’s happening
The drone does not respond to takeoff or landing commands.
What to check
- Your computer is connected to the drone controller’s Wi-Fi
- The controller is powered on and ready
What to try
- Reconnect to the controller’s Wi-Fi
- Restart Ground Control Station
- Ensure you are in a safe environment before retrying
Need more help?
If you’ve tried the steps above and the issue still persists, the fastest way to get help is through the SkyTrack community on Discord.
You can:
- Ask questions
- Share what you’ve already tried
- Get help from the team and other builders 👉 Join the SkyTrack Discord